Shipping & Returns

Shipping & Returns Policy – DJW MADDISONS

Shipping Policy

At DJW MADDISONS, we aim to provide fast and reliable shipping for all orders. Once your order is placed, we process it promptly, and you can expect delivery within 3 to 7 business days depending on your location. Our shipping partners ensure that your items, including home decor, electronics, kitchen tools, baby products, and more, arrive safely and on time.

  • Processing Time: All orders are processed within 1 to 2 business days.
  • Delivery Time: Delivery takes between 3 to 7 business days, depending on your shipping address.
  • Shipping Costs: Shipping fees are calculated at checkout based on your location and the size of your order. We offer competitive rates to ensure the best value for your purchases.

Note: Please keep in mind that delivery times may vary due to unforeseen circumstances, such as weather delays or high demand during holidays.

Returns & Refunds Policy

We want you to be completely satisfied with your purchase from DJW MADDISONS. If you're not happy with your order, we offer a 30-day return policy for most items. Here's how the process works:

  • Return Timeframe: You have 30 days from the date of delivery to return most items.
  • Eligible Products: Items eligible for return include home decor, electronics, kitchen tools, baby products, and more, provided they are unused, unopened, and in original condition.
  • Return Process: To initiate a return, simply contact our customer service team. We will guide you through the return process and provide you with the necessary return instructions.
  • Refunds: Once we receive and inspect the returned item, we will process your refund to your original payment method. Please note that shipping fees are non-refundable.

Exceptions to the Return Policy:

  • Products that have been used or opened, or items marked as final sale, are not eligible for return.
  • If you receive a defective or damaged product, please contact us immediately so we can resolve the issue.